Innovaccer Launches CometTM: Bringing Always-on Omnichannel AI Agents to the Front Line of Patient Access

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SAN FRANCISCO--(BUSINESS WIRE)--Jul 29, 2025--

Innovaccer Inc., a leading healthcare AI company, today announced the launch of Comet TM, an AI powered Access Center solution that transforms the traditional call center into an intelligent, always-on digital front door for care. Built to address long-standing operational inefficiencies in patient access, Comet TM integrates 24/7 omnichannel AI agents, intelligent bidirectional EMR connectivity, and real-time AI copilots to streamline scheduling, reduce hold time, and ease administrative burnout on staff. Patients can engage anytime, through their preferred channel without the frustration of waiting on holds or for callbacks, while access center teams work more efficiently with intelligent tools that augment decision making and automate work.

As health systems confront staffing shortages, rising patient expectations, and revenue leakage from broken access workflows, Comet TM delivers a unified solution that automates routine interactions, empowers agents with AI copilots, and ensures patients receive timely, personalized care across voice, web and SMS channels.

“Comet TM is not a chatbot upgrade. It’s the beginning of a new era in healthcare access, an intelligent front door where every interaction is valued and served, and every patient feels seen,” said Abhinav Shashank, cofounder and CEO at Innovaccer. “We built it to tackle the chaos of today’s call centers head-on, bringing the speed, empathy, and precision patients expect with AI that actually works for healthcare.”

Comet TM is designed to deliver measurable improvements in access, efficiency, and experience by combining AI agents with intelligent staff augmentation in multiple ways:

• Omnichannel AI Agents manage routine patient interactions, including scheduling, FAQs, and eligibility checks across voice, chat, and SMS, reducing call volumes and delivering instant, 24/7 patient access.
• AI Copilots for Live Agents provide patient-level personalized AI insights, real-time guidance and next best actions, complete post-call documentation and generate automated call summaries and transcript, helping reduce average call handle time by up to 38%.
• Referral AI Copilot automates referral intake, insurance verification, and fast tracks referral processing across multiple intake channels, with built-in bidirectional EHR integration to ensure faster scheduling and reduced revenue leakage.
• Unified Agent Interface centralizes critical tools and data, giving staff a single pane of glass to manage patient interactions efficiently.
• Pre-built healthcare workflows and plug-and-play EHR integrations enable rapid deployment in under 90 days, with the flexibility to scale across departments and service lines.

Early implementations of Comet TM have shown encouraging signs of measurable impact for healthcare organizations. According to internal assessments, health systems using Comet TM have reported:

• A 30+% increase in appointment and referral conversions.
• Over 70% of interactions are now automated.
• Staff performance has seen an approximate 38% boost.
• Significant reduction in call resolution time.
• Time-to-Value achievement in under 90 days.

These early results reinforce Comet’s potential to address longstanding challenges in patient access, including long wait times, staff overload, high cost per interaction and missed revenue opportunities, and to help healthcare organizations transition toward intelligent, scalable, and patient-centered access models.

Comet TM is available now to Innovaccer customers across the U.S. For more information or to request a personalized demo, visit: https://comethealth.ai/.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit www.innovaccer.com.

View source version on businesswire.com:https://www.businesswire.com/news/home/20250729872336/en/

CONTACT: Press Contact:

Arushi Awasthi

Innovaccer Inc.

[email protected]

415-562-2139

KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA

INDUSTRY KEYWORD: TECHNOLOGY HEALTH TECHNOLOGY SOFTWARE NETWORKS PRACTICE MANAGEMENT INTERNET MANAGED CARE HEALTH DATA MANAGEMENT ARTIFICIAL INTELLIGENCE

SOURCE: Innovaccer Inc.

Copyright Business Wire 2025.

PUB: 07/29/2025 12:51 PM/DISC: 07/29/2025 12:51 PM

http://www.businesswire.com/news/home/20250729872336/en